DO, Van Phu. A Model for Maximizing Customer Satisfaction and Loyalty. The University of Phan Thiet Journal of Science, [S. l.], v. 2, n. 4, p. 102–109, 2024. Disponível em: https://tapchikhoahocupt.vn/index.php/uptjs/article/view/35.. Acesso em: 21 jan. 2026.