Psychological Capital and Loyalty of Employees Working at Technology Companies
Article Sidebar
Main Article Content
Abstract
In this study, the relationship between job satisfaction and the psychological capital of employees was comprehensively investigated. This work was conducted with employees working at technology companies. The survey was carried out using the convenience sampling method, with an official research sample size of 195. The obtained results indicate that all four components of psychological capital, including self-efficacy, hope, optimism, and resilience, along with the overall psychological capital of employees, have a positive relationship with job satisfaction. Remarkably, psychological capital, however, does not positively impact employee loyalty. These results suggest that managers should recognize employees’ psychological capital as a resource to improve their attitudes and behaviors toward work. Based on that, they need to focus on building a questionnaire to measure objective psychological capital, suitable for the organization and periodically carry out measurement as well as organize short-term training courses to improve psychological capital for employees. In addition, practical two-way internal communication activities are also one of many measures for organizations to create employee job satisfaction.
Downloads
Article Details
References
Abbas, M., Raja, U., Darr, W., & Bouckenooghe, D. (2014). Combined effects of perceived politics and psychological capital on job satisfaction, turnover intentions, and performance. Journal of Management, 40(7), 1813-1830.
Abdel-Khalek, A., & Snyder, C. (2007). Correlates and predictors of an Arabic translation of the Snyder Hope Scale. The Journal of Positive Psychology, 2(4), 228-235.
Akın, U., Aydın, İ., Erdoğan, Ç., & Demirkasımoğlu, N. (2013). Emotional labor and burnout among Turkish primary school teachers. The Australian Educational Researcher, 41(2), 155-169. https://doi.org/10.1007/s13384-013-0138-4
Alat, P., Das, S. S., Arora, A., & Jha, A. K. (2021). Mental health during COVID-19 lockdown in India: Role of psychological capital and internal locus of control. Current Psychology, 1-13.
Aldridge, J. M., & Fraser, B. J. (2016). Teachers’ views of their school climate and its relationship with teacher self-efficacy and job satisfaction. Learning Environments Research, 19(2), 291-307.
Ardichvili, A. (2011). Invited Reaction: Meta-Analysis of the Impact of Psychological Capital on Employee Attitudes, Behaviors, and Performance. Human Resource Development Quarterly, 22(2), 153-156.
Avons, S. E., Wragg, C. A., Cupples, W. L., & Lovegrove, W. J. (1998). Measures of phonological short-term memory and their relationship to vocabulary development. Applied Psycholinguistics, 19(4), 583-601.
Broad, J. D., & Luthans, F. (2020). Positive resources for psychiatry in the fourth industrial revolution: building patient and family focused psychological capital (PsyCap). International Review of Psychiatry, 32(7-8), 542-554.
Carpiano, R. M. (2006). Toward a neighborhood resource-based theory of social capital for health: can Bourdieu and sociology help? Social science & medicine, 62(1), 165-175.
Çetin, F. (2011). The effects of the organizational psychological capital on the attitudes of commitment and satisfaction: A public sample in Turkey. European Journal of Social Sciences, 21(3), 373-380.
Dinh Tho, N., Dong Phong, N., & Ha Minh Quan, T. (2014). Marketers' psychological capital and performance. Asia-Pacific Journal of Business Administration, 6(1), 36-48. https://doi.org/10.1108/apjba-04-2013-0026
Hà, N. M., & Trung, N. T. (2020). Vốn tâm lý: Lý thuyết và thang đo. Kinh Tế và Quản Trị Kinh Doanh, 13(3), 138-152. https://doi.org/10.46223/HCMCOUJS.econ.vi.13.3.503.2018
Kaliska, P. (2002). A comprehensive study identifying the most effective classroom management techniques and practices.
Kun, A., & Gadanecz, P. (2019). Workplace happiness, well-being and their relationship with psychological capital: A study of Hungarian Teachers. Current Psychology, 41(1), 185-199. https://doi.org/10.1007/s12144-019-00550-0
Luthans, F., & Youssef, C. M. (2004). Human, social, and now positive psychological capital management: Investing in people for competitive advantage.
Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel psychology, 60(3), 541-572.
Luthans, F., Norman, S. M., Avolio, B. J., & Avey, J. B. (2008). The mediating role of psychological capital in the supportive organizational climate—employee performance relationship. Journal of organizational behavior: The international journal of industrial, occupational and organizational psychology and behavior, 29(2), 219-238.
Nafukho, F. M., Hairston, N., & Brooks, K. (2004). Human capital theory: Implications for human resource development. Human Resource Development International, 7(4), 545-551.
Nguyen, T. D., & Nguyen, T. T. M. (2011). Psychological Capital, Quality of Work Life, and Quality of Life of Marketers. Journal of Macromarketing, 32(1), 87-95. https://doi.org/10.1177/0276146711422065
Polizzi Filho, A., & Claro, J. A. C. S. (2019). The Impact of Well-Being at Work and Psychological Capital over the Turnover Intention: A Study of Teachers. RAM. Revista de Administração Mackenzie, 20(2). https://doi.org/10.1590/1678-6971/eramg190064
Riley, R., & Weiss, M. C. (2016). A qualitative thematic review: emotional labour in healthcare settings. Journal of advanced nursing, 72(1), 6-17.
Springer, G. J. (2011). A study of job motivation, satisfaction, and performance among bank employees. Journal of Global Business Issues, 5(1), 29.
Tho, N. D. (2017). A Configurational Role of Human Capital Resources in the Quality of Work Life of Marketers: FsQCA and SEM Findings from Vietnam. Applied Research in Quality of Life, 13(2), 461-478. https://doi.org/10.1007/s11482-017-9535-6
Tosten, R., Toprak, M., & Lin, T.-B. (2017). Positive psychological capital and emotional labor: A study in educational organizations. Cogent Education, 4(1). https://doi.org/10.1080/2331186x.2017.1301012
Vui, V. N., Nguyen, P. P. H., Nguyen, T. S., Nguyen, N. T. K., Huynh, A. D. T., & Ha, G. K. N. (2020). The Effects of Psychological Capital, Personality on Hotel Staff Working Engagement at Ho Chi Minh City. The Scientific Journal of Tra Vinh University, 1(37), 12-23. https://doi.org/10.35382/18594816.1.37.2020.374
Zembylas, M., & Papanastasiou, E. (2004). Job satisfaction among school teachers in Cyprus. Journal of Educational Administration.